Privacy Policy
About this Privacy Policy
This Privacy Policy explains how DataXRelay, a sole proprietorship operating under the laws of India (“DataXRelay”, “we”, “us” or “our”) collects, uses, stores, processes and protects information in connection with this website, dataxrelay.com (the “Website”).
This policy applies to the DataXRelay company website only. Our SaaS product, RaastaBooks, is a separate offering governed by its own Privacy Notice.
Information we collect
We collect only the limited information you choose to provide, or that is generated automatically when you use the Website:
- Contact information you submit — such as your name, email address, company name and the message or enquiry you send through our contact form or chat assistant.
- Newsletter subscriptions — if you subscribe to our newsletter (fromdata2ai), your email address is collected through our third-party newsletter provider.
- Technical and usage information — such as device, browser, IP address and standard log information collected automatically when you visit the Website.
You do not need to create an account to use the Website, and we do not collect payment information through the Website.
Sensitive personal information
The Website is not intended to collect sensitive personal information. Please do not submit sensitive personal information — such as Aadhaar or other government identifiers, financial account credentials, health information or similar categories — through the contact form or chat assistant.
How we use information
We use the information to respond to your enquiries, messages and requests; to communicate with you about our services and, where you have opted in, to send our newsletter; to operate, maintain, secure and improve the Website; and to comply with applicable legal and regulatory obligations.
Legal basis for processing
We process information where necessary to respond to your requests, to pursue our legitimate business interests (such as operating and securing the Website and communicating with prospective clients), to comply with applicable legal obligations, and where you have given consent (for example, newsletter sign-up).
Service providers and third parties
We use third-party service providers to operate the Website and its features, including providers of website hosting and delivery, contact-form and message delivery, newsletter and email delivery, and embedded maps and fonts. These providers process information only to the extent necessary to provide their services to us, under their own privacy terms. We may add, replace or remove service providers from time to time.
Disclosure of information
We may disclose information to service providers, professional advisers, regulators or authorities where reasonably necessary to operate the Website, comply with legal obligations, protect rights and security, respond to lawful requests, or in connection with a corporate transaction such as a restructuring, incorporation, merger or acquisition.
No sale of personal data
We do not sell your information or personal data to third parties, and we do not permit third parties to use it for their own independent marketing purposes.
Data security
We maintain reasonable technical and organisational measures designed to protect information against unauthorised access, disclosure, alteration, loss or misuse. While we take reasonable steps to protect information, no method of electronic storage or transmission can be guaranteed to be completely secure.
Data retention
We retain information for as long as reasonably necessary to fulfil the purposes described in this policy, to respond to and follow up on enquiries, to comply with applicable legal obligations, and to resolve disputes. Once information is no longer required, we take reasonable steps to delete, anonymise or securely dispose of it, unless continued retention is required or permitted by law.
International processing
Certain service providers used to operate the Website may process or store information outside India. Where such processing occurs, we take reasonable steps to implement appropriate safeguards and ensure compliance with applicable legal requirements.
Cookies and similar technologies
The Website uses cookies and similar technologies as described in our Cookies Policy.
Third-party websites
The Website may contain links to third-party websites or services (for example, our newsletter on Substack, or our LinkedIn profile). We are not responsible for the content, security or privacy practices of such third parties, and you should review their applicable policies before providing any information.
Children’s data
The Website and our services are intended for a business and professional audience and are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children and will take reasonable steps to delete such information if we become aware that it has been provided to us.
Your rights
Subject to applicable law, you may have rights in relation to your personal data, including rights to access, correct, update or erase personal data, and to seek grievance redressal. To exercise these rights, please contact us at inquiry@dataxrelay.com. We may require reasonable information to verify your identity and authority before responding.
Grievances and privacy requests
For privacy-related requests, complaints or grievances, please contact DataXRelay (a sole proprietorship owned and operated under the laws of India) at inquiry@dataxrelay.com. We will endeavour to address complaints and grievances within the timelines prescribed under applicable law.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any updated version will be posted on this page and will indicate the revised “Last updated” date.
Contact us
DataXRelay — WeWork, Raheja Woods, Kalyani Nagar, Pune, Maharashtra, India · inquiry@dataxrelay.com